Complaint investigations within organizations, when handled properly, minimize risk and help to avoid costly litigation and judgments. A well-trained, internal investigator must understand the importance of confidentiality, the investigative process, documentation
Our consultants, all licensed employment attorneys and senior human resources professionals, are uniquely qualified to conduct complaint investigations training for your HR/ER team. They have performed thousands of employee complaint investigations and are skilled in the complicated and often litigation-bound issues organizations face when an investigation is required. They have faced every type of complaint - from harassment and discrimination to retaliation and other kinds of employee misconduct.
Our investigations training courses cover:
- A review of discrimination and harassment
- How to recognize and respond appropriately to complaints
- Planning the investigation
- Preparing for interviews, drafting outlines/questions
- Conducting interviews
- Credibility assessments
- Conclusions and analysis of information
- Report findings
- Post investigation considerations