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Conflict Resolution

EPS’s communication and conflict resolution courses provide conflict resolution models and the skills required to effectively work through a variety of scenarios, with a focus on understanding the problem and developing effective solutions. Attendees identify their style of responding to conflict – competing, compromising, collaborating, avoiding, or accommodating – and learn how to best leverage their instinctive style to deal with conflict. They also learn to recognize the positive aspects of conflict, to hone aspects of their management style that may not come naturally, and to manage related emotions to move from conflict to solution.