For human resource professionals, supervisors, managers and executives.
This popular class encompasses the basic skill set that every effective manager should master. We cover how to prevent and address workplace harassment and discrimination, interviewing, hiring, performance appraisals, disciplinary discussions, and terminations. The course places special emphasis on communication and conflict resolution skills, with a focus on how to provide meaningful feedback to employees. Additional management topics, such as wage and hour law, employee privacy issues, and employee leave, can be added to the course upon request. The course can also be fully customized to your organization’s unique policies and practices.
Except when clients opt for a condensed presentation, all group and individual classes are delivered in a workshop format driven by participant interaction. All classes are customized with respect to content and length.