Employee Complaint Hotline

The Benefits of Using EPS' Employee Hotline Program Include:

• Employees feel comfortable reporting problems to a third-party and are more likely to make a complaint when there is a problem, are more likely to make a complaint early — before the problem gets worse and will likely provide all of the important details regarding the complaint.
• An expert handles the complaint from the beginning. EPS Hotline calls are assigned to professional attorney-consultants who have handled countless investigations and complaint intakes and know what questions to ask and which ones to avoid.
• The organization receives critical information, immediately. EPS directs the intake information to the appropriate person within the client's organization, whether that is human resources, in-house counsel or an outside attorney. The information is conveyed via written report and/or a phone call based on the customized instructions provided by the client.
• EPS' position on the facts is neutral, allowing the organization a more accurate picture of the problem, if there is one.
• Experience with all types of complaints, including:
  • Sexual harassment
  • Race, gender, national origin and all other types of harassment
  • Whistleblower concerns
  • Retaliation
  • Theft
  • Violence in the workplace
• Se habla Español. Spanish-speaking Consultants ensure every employee has an opportunity to have their concerns heard. The EPS Hotline has a Spanish menu and prompt for calls after hours and on the weekends.
• Coverage 24/7. An automated voice messaging system is available after hours and on weekends allowing employees to leave a message. EPS professionals return Hotline calls promptly.
• No automated complaint handling! Intimidating auto-prompt systems can chill employee input and are unable to adapt to the wide variety of situations that are often reported. Intake on the EPS hotline is handled by professionals who follow specific questioning guidelines, but have latitude to use their knowledge and experience to ask critical follow-up questions when necessary.
• Average employee gripes are weeded out from real problems in the initial phone call, saving the organization wasted time and workplace disruptions resulting from unnecessary investigations.
• Complaint intake is thoroughly documented in a standardized report form, providing detailed information and witnesses if a need for documentation arises.
• Electronic submission of initial complaints are accepted! EPS will take Hotline complaints via email in addition to the toll free number.