Our communication and conflict resolution course provides conflict resolution models and the skills required to effectively work through a variety of conflict scenarios, with a focus on understanding the core issue and developing effective solutions. Attendees identify their style of responding to conflict – competing, compromising, collaborating, avoiding, or accommodating – and learn how to best utilize their instinctive style to deal with conflict. They also learn to recognize the positive possibilities of conflict, to hone aspects of their management style that may not come naturally, and to manage emotions that can arise during conflict.
