01-18-2018

Individuals with disabilities often rely on specially trained service animals that help them fully participate in all aspects of their lives. These dogs may aid the blind to see, alert a diabetic when his or her blood sugar goes too high or too low, and detect the onset of an epileptic seizure. These animals also provide therapeutic support to individuals with anxiety or PTSD. Only service animals must be allowed by law in places of public accommodation.
However, it is a challenge for businesses to know which animals they must allow and which they can exclude. The Americans with Disabilities Act only permits limited questioning of individuals who enter public areas with service animals. A business may ask whether the service animal is required because of a disability. It may also ask what work or task the service animal has been trained to perform. The Department of Justice’s guidance on this issue precludes any questions about the nature of someone’s disability or asking for a demonstration of the animal’s specific tasks.